But it's what's underneath that counts
Over the past few months we have been speaking to a number of our clients to gather their feedback on what they want, what they think we're doing well and what they think we can improve on. We've used this feedback to develop a promise to our customers.
This is a promise which runs across everything we do, and through every aspect of our service. And as part of the refreshed Netstar service, we've given ourselves a new look and new website.
We'd love to hear what you think of it, share your thoughts and comments below.
The Netstar promise
We promise to use our expertise, our experience and our focus on always doing that little bit extra to provide your business and people with the best possible IT Support.
We insist on honesty and transparency in everything we do, whether that’s showing you how we operate, identifying your needs and offering suitable solutions, or just helping you understand how things work – in plain English. We never oversell products, never offer inappropriate solutions, always try to future-proof systems and always provide enduring value.
We therefore promise to be frank, open and upfront in all our advice, to be impartial and provide only the highest possible level of service to all our clients, big or small. For us, it’s only success if you tell us your business’ productivity has increased, downtime has decreased, and that you are happy - at an acceptable cost.